“We were truly impressed by Synako’s efficiency, both from a technical standpoint (including the integration with SAP Business One) and in terms of visual execution. Synako’s project team fully understood our internal operations and client processes in order to deliver this customer portal. The project was managed seamlessly, with strong coordination across all internal stakeholders at Capsul’in Pro. We are delighted with this collaboration. It has been a great success!”

With Synako, we built a B2B portal that delivers an unprecedented level of service in our market. Our customers now have everything available in self-service: they can place orders and access their information with complete autonomy. The user journey has become so seamless, practical, and efficient that they quickly embraced the tool as their go-to solution for regular use — hassle-free. It is this simplicity and ease of use that drives their loyalty today.

Thanks to the LAB, we have gained greater clarity and organization in our work, while continuously improving our processes. Our quality protocol has been strengthened through more detailed step-by-step tracking, fostering better communication both within our internal teams and with our suppliers.