« Anne Caron, the specialty coffee »
Anne Caron is a renowned figure in the world of specialty coffee. Her namesake company continues to position itself as a key player in France’s specialty coffee market. Staying true to its roots, Anne Caron focuses on the art of premium coffee, emphasizing quality and traceability of the beans. As a company, it reinvents the family legacy with a modernized identity, while upholding a commitment to sustainability, expert roasting, and the exploration of authentic flavors that make coffee a unique sensory experience.
IT Master Plan
Digital Transformation
IT Audit
Support for obtaining funding
« Why an IT Master Plan? »
To structure and modernize its technological infrastructure in line with its rebranding and growth in specialty coffee.
This IT master plan allows Anne Caron to establish a strategic vision for its information system (IS), ensuring that technological tools and internal processes effectively support the company’s objectives. Synako’s support aims to:
- Optimize operations: Identify the most suitable digital solutions to streamline the company’s processes.
- Enhance the customer experience: With a customer-centered approach, the master plan includes recommendations for efficient sales and customer account platforms, reinforcing Anne Caron’s brand and delivering a cohesive customer experience and personalized service.
- Ensure a smooth digital transition: Synako ensures that the integration of new technologies is gradual and consistent with existing systems, avoiding disruptions to daily operations.
« What methodology was used to develop this IT master plan? »
01
Definition and Prioritization of Caron’s Digital Transformation Strategy for the Next 3 Years to Address the Company’s Strategic Growth Objectives.
- Discussions with the Executive Committee to share the strategic growth directions.
- High-level assessment of the existing IT system.
- Definition of the target IT system to achieve Caron’s business objectives for digital service offerings, both internal and external.
- Prioritization of roadmap initiatives over the next 3 years.
- Support in preparing a funding application with the Île-de-France Chamber of Commerce and Industry (CCI).
Before
No clear target
- A desire to lead projects, but lacking an overall vision for business and IT.
- Non-communicating applications, duplicate data entry, and daily time loss.
- Employees dissatisfied with tools and a pervasive sense of frustration.
Budgetary Issues
- No comprehensive view of budgets.
- A desire to secure funding, but needing to demonstrate the innovative nature of the planned actions.
After
A Clear Path Forward
- A precise, costed three-year application master plan.
- A comprehensive vision aligning business and IT.
- Optimized project scheduling.
- An Executive Committee reassured on strategic choices and investment decisions.
Securing Funding
- Support in drafting application documents.
- Synako’s technical expertise to unlock PM’UP funding from the Île-de-France region.
« And so, in conclusion? »
Thanks to Synako, Anne Caron now has a clear vision of the key challenges and priorities to address. Structured into prioritized, costed, and actionable initiatives, this three-year IT master plan enables the company to undertake its digital transformation with confidence.
Previous Project
Construction d'un catalogue complet de services numériques étendu à l'ensemble des démarches citoyennes.
Discover
Next Project
Structuration et optimisation des processus internes, avec une meilleure qualité de service à ses clients tout en renforçant ses engagements en matière de transparence et de développement durable.
Discover
© 2024 - Synako