Anne Caron
Definition of a 3-year IT Master Plan with initiatives broken down, prioritized, and budgeted.
Challenge & Objective:
To structure and modernize its technological infrastructure in line with its repositioning and growth in the specialty coffee market.
This IT master plan enables Anne Caron to define a strategic vision for its information system (IS), ensuring that technological tools and internal processes effectively support the company’s objectives. Synako’s support aims to:
Optimize operations: Identify the most suitable digital solutions to streamline the company’s processes.
Enhance the customer experience: With a customer-centric approach, the master plan includes recommendations for high-performing sales and customer account platforms, strengthening Anne Caron’s brand image and delivering a seamless, personalized experience.
Ensure a smooth digital transition: Synako ensures that the integration of new technologies is carried out progressively and coherently with existing systems, without disrupting daily operations.
The process :
Definition and prioritization of Caron’s digital transformation strategy over the next three years to address the company’s strategic growth objectives.
Discussions with Executive Committee members to align on strategic growth priorities
High-level assessment of the existing Information System (IS)
Definition of the target IS to support Caron’s digital service offering for both internal and external users
Prioritization of roadmap initiatives over a three-year horizon
Support in preparing a funding application to the Île-de-France Chamber of Commerce (CCI)
Before
No clear target
A strong willingness to launch projects, but no overarching business or IT vision.
Non-communicating applications, duplicate data entry, and daily loss of time.
Employees dissatisfied with their tools, leading to widespread frustration.
Budget challenges
No global visibility over budgets.
A desire to secure funding, but a need to demonstrate the innovative nature of the proposed initiatives.
After
A clear trajectory
A well-defined, costed three-year application master plan.
A unified business and IT vision.
An optimized sequencing of projects.
An Executive Committee confident in strategic decisions and upcoming investments.
Secured funding
Guidance in preparing funding applications.
Synako’s technical expertise enabled the approval of PM’UP funding from the Île-de-France Region.
Result & Benefit:
Thanks to Synako, Anne Caron now has a clear vision of the key challenges and priorities to address. Structured into prioritized, costed, and actionable initiatives, this three-year master plan enables the company to approach its digital transformation with confidence and clarity.
